Zebra Australia: We Are Ourselves ... We Know Who We Are

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PURPOSE STATEMENT: ZEBRA AUSTRALIA

Context: Anecdotal reports indicate that the levels of anguish suffered by people when they are disadvantaged by builders and related tradespeople, it appears that Australian/Tasmanian protection for property owners from builder errors and malfeasance are inadequate. The effect is to destroy confidence in the building industry, disadvantage consumers (homebuilders & renovators), create serious economic disadvantage and lower confidence in consumer protection systems.

Purposes: Zebra Australia is a consumer information service that collects building and trade related customer experiences in order to:
• Identify any patterns of dysfunction and/or their causes in order to devise practical solutions
• Inform consumers of risks and opportunities to help them make informed choices
• Assist the industry to improve its quality of service from customer feedback
• Assist regulators and others to focus their efforts on practical consumer protection

Strategies: To achieve its purposes Zebra Australia intends to:
• Operate a website to collect and distribute customer experiences
• Inform industry members and others of customer problems
• Inform regulators and others of lessons learned
• Provide practical advice, and the means, for consumers to protect themselves
• Advocate superior building service supported by effective consumer protection

Evidence: Zebra Australia would like to see:
• A practical insurance scheme that provided real protection for building services consumers
• Effective regulation that enforced high quality standards from building practicioners
• Transparent and clear process to assure high standards

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Friday, August 10, 2012

We Are Ourselves ... We Know Who We Are

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