Zebra Australia: A TYPICAL LETTER TO ZEBRA

Thursday, July 10, 2008

A TYPICAL LETTER TO ZEBRA

This letter is published here with the writer's permission and ZA thanks them for that. Just another sad story beginning to unfold!

Simply click on an image to enlarge it

2 comments:

Empathetic said...: Sad stuff!!; July 11, 2008 11:57 AM
Trevor said...: Somehow someone needs to deal with these dysfunctional social reprobates!; July 11, 2008 9:26 PM

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PURPOSE STATEMENT: ZEBRA AUSTRALIA

Context: Anecdotal reports indicate that the levels of anguish suffered by people when they are disadvantaged by builders and related tradespeople, it appears that Australian/Tasmanian protection for property owners from builder errors and malfeasance are inadequate. The effect is to destroy confidence in the building industry, disadvantage consumers (homebuilders & renovators), create serious economic disadvantage and lower confidence in consumer protection systems.

Purposes: Zebra Australia is a consumer information service that collects building and trade related customer experiences in order to:
• Identify any patterns of dysfunction and/or their causes in order to devise practical solutions
• Inform consumers of risks and opportunities to help them make informed choices
• Assist the industry to improve its quality of service from customer feedback
• Assist regulators and others to focus their efforts on practical consumer protection

Strategies: To achieve its purposes Zebra Australia intends to:
• Operate a website to collect and distribute customer experiences
• Inform industry members and others of customer problems
• Inform regulators and others of lessons learned
• Provide practical advice, and the means, for consumers to protect themselves
• Advocate superior building service supported by effective consumer protection

Evidence: Zebra Australia would like to see:
• A practical insurance scheme that provided real protection for building services consumers
• Effective regulation that enforced high quality standards from building practicioners
• Transparent and clear process to assure high standards